|
I had a brief chance very early this morning before catching the train to New York to take a quick look at your first cover design, and I want to congratulate you yet again on your ability to translate my vision into reality. It looks really terrific -- thank you.
The graphics, design and layout are all excellent; I doubt I will need to modify this in any way. Again, many thanks for a superb rendition for the first draft.
- Steve Schlossstein, Stratford Books |
|
I told our new employee yesterday that your customer service is the reason I keep coming back to BookMasters over and over again. Thank you for caring about the small details. These do matter to me.
- Wendy Walters, Palm Tree Productions |
|
Your largest asset are the people who work for you. Cathy Purdy (Sales) has seamlessly walked me through publishing and marketing my book. Holly Hughes (Manufacturing Services) is a true book angel. She watches every detail of the production process and let's nothing slip by.
She communicates so effectively and collaborated with me to solve problems which can come up when printing a book. Mike Topovski (Customer Service) in the distribution house always has time for one more question. He answers them quickly and effectively. I've heard publishing a book can be very stressful. I did not have that experience. It has been nothing but pure joy. Thank you for everything.
- Valarie Budayr, Audrey Press |
|
Holly Hughes (Manufacturing Services) made sure everything went well. She kept us informed of where things stood in the process, and we could not have been happier when we finally saw the book for the first time.
This was our first time going to print, and I am glad that BookMasters was a part of it.
- Jerry Sainsbury, Brodnax Publishing, LLC |
|
The people have been fantastic: Regina Hamner (Sales), Tymber Kenner (Manufacturing Services) , Michelle Thompson (eBook Administrator) , Mike Topovski (Customer Service). Your services - what you offer and how you offer it - are awesome and perfect for self-publishing authors. Obviously you have built a customer-loving organization. I love it. Congratulations.
- Kristin Zhivago, Bristol & Shipley Press
|
|
Excellent Customer Service - Chris Parkison (Manufacturing Services) and Nathaniel Lanzer (Sales) go the extra mile for us on every project. Chris has a keen eye for ensuring our product is the best it can possibly be.
- Mark Gerecht, Mentor Enterprises, Inc. |
|
Great support and service from Sue Bray (Sales) and Holly Hughes (Manufacturing Services). The print quality of my book is outstanding.
- Douglas Sutton, Operations Excellence Services, LLC |
|
I have been writing the books for over a decade so this year is all about refining and revising. The books you have worked on with me to date have turned out very nice. Please let the rest of the team know how I feel. You have all been great to work with.
- Peter E. Baksa, Intelegance Publishing |
|
Your team was thoroughly professional from start to finish. Special thanks to Regina Hamner (Sales) and Danielle Yenni - they did an incredible job!
- Wade Lindenberger |
|
I have the great pleasure of thanking you and your team for their excellent production of "Climate Change and the Oceans", as both paperback and ebook. This was a more complex project than we had done before, and every step of the way, your people were top professionals. Cathy Purdy (Sales) orchestrates everything with professionalism and grace. Ryan Feasel (Cover Design) designed a gorgeous, world class cover. Jen Welsch (Content Services) takes the Golden Trophy this time for her superb work in guiding the book, and its author, through the electronic process. Lee Ann Weber (Manufacturing Services) guided us smoothly through printing. Michelle Thompson (eBook Administrator) guided the author through even more ebook mysteries, including a long session by computer, during which we went through the ebook page by page. Scott Denman (Internet) broke world records with his webpage. He and Michelle both win trophies for their patience while they taught me new steps on the computer. Scoot's webpage, and the entire website with fifteen books on it, will open doors around the world. Thank you for years of solid, professional work together.
- John Slade, Woodgate International |
|
All my questions were answered by Tim (Leonhart, Sales), Marsha (Pyanowski, Content Services), and Holly (Hughes, Manufacturing Services). Any phone call was also promptly answered in a timely manner.
- Sara Merher |
|
Well, I certainly have been thrilled by the quality and reliability of BookMasters with my books, but certainly have been more than impressed and pleased with the fantastic people I have had the chance to work with there!! Thank you so much for everything.
- Norman M . Wade,
The Lightning Press,
SMARTbooks - The Essentials of Warfighting |
|
My cover was completed quickly and you did a great job. Thank you so much for working with me.
- April Williams, J.B. Gibson Publishing Company |
|
Your staff was very cordial, professional and knowledgeable. They are clear when they explain the work to be done. Shelley (Sapyta, sales) is A-1 in her professionalism!
- Fr. Michael Briese, Grace Books |
|
My meeting with Regina Hamner (sales) was beneficial to my decision to choose your company. The help and patience was a good experience. Everyone was friendly and well organized.
- John Marcus, Truth Believed |
|
Everything was done professionally, deadlines met, prices clearly defined up front, specific people assigned to manage phases at work, and prompt response to questions and concerns. It was a pleasure working with your company. I will certainly use BookMasters for my next process.
- John D. Mays, Novare Science and Math |
|
Communication was excellent through the whole process. I will definitely use BookMasters in the future for additional printing.
- Stephen Shives, Link Publications |
|
I'm very satisfied with the excellent personal and professional touch demonstrated by your entire team. Mr. Tim Leonhart (sales) has without compromise provided me with momentous insight that I have been able to use to expand my ministry.
- Robert Leggins |
|
I got the first shipment of books (a day earlier than expected). I have to say that after working with two other printers, you guys are by far the most professional and pleasant to work with. The product you shipped me is top-notch, and I appreciate you guys making an effort to fulfill the order so promptly.
Again, I appreciate all your help.
-
Nathan Gonzalez,
Publisher, Nortia Press
|
|
Cathy Purdy (sales) went way beyond the "call of duty" in helping me deal with a very difficult situation. I would not want to work with anyone else on my future projects.
- Dr. Cheryl McClary, Top Shelf Press |
|
A photo/text book is a complex project. It was a two year project on our part worked on, almost entirely, by volunteers. Your staff, Rod Knieper (sales) and Lee Ann Weber (customer service), was unfailing in their support and encouragement. Regardless of our particular stage of torment, they handled the situation as an every day occurrence on our way to successful production. Our questions and concerns were addressed immediately. At all times, the costs were kept clear. All communications, emails, phone calls and hard copy were conducted in a professional manner. We sincerely appreciate doing business with BookMasters publishing.
- Danna Webster, Key Peninsula News |
|
Excellent service and willfulness to assist with help. Thank you!
- Evelyn Allen Johnson, Lynray Press |
|
Prompt attention to detail and great service. Your staff made me feel like I was their favorite customer.
- Allison Crews, Tilda Bogue Publishing |
|
Everyone we worked with was helpful, cheerful, accessible and friendly. When a mistake was made, it was corrected immediately with no argument. Thanks for an outstanding job!
- Melanie Young, Great Waters Press |
|
I was impressed with the special way in which I was treated as a valued customer. Rod Knieper (sales) guided me through the process with the help of Claire (Holloway) and Sharon (Anderson) in Composition. They took the time to explain everything in detail and assist in important decisions. My intentions for future projects would certainly include BookMasters. Keep up the excellent work!
- Janet L. Pallo |
|
God bless you for being such a blessing to us! You know, I have worked with many companies, but I have to say that you guys are truly top-notch. I am more sure now than before that this is where we are supposed to be. Thank you for standing with us in the vision that we have been given to these authors. You will be rewarded!
- Deborah G. Hunter, CEO, Hunter Heart Publishing, Offering God's Heart to a Dying World
|
|
I received my newly recovered copies of Chemosabee: A Triathlete's Journey Through the First Year of Breast Cancer and they look perfect! I want to thank BookMasters for listening to my concerns about the book cover and then taking action to correct the concerns. I am appreciative of your professionalism and timely attention to my book. I can see that BookMasters is an honest company and stands by it's words of your mission. I will certainly continue to use your services and refer other self-publishers to your company. Thanks again for every who has helped with this project. It is a joy to work with you.
-
Nancy Reinisch, LCSW,
Chemosabee: A Triathlete's Journey Through the First Year of Breast Cancer |
|
The books arrived today. All looks well. I am a happy camper. Thank you all for a good job. I hope to be back in some few weeks/months with another one.
Thank you for putting up with my idiosyncrasies and for doing a good job.
- Ken, Freeken Press
|
|
| I just got back in town and finally saw the new Referral books. They came out great...super job!! I know it was a long journey but the end result was excellent. I greatly appreciate your efforts...and Lee Ann particularly for your patience with my many technical glitches. I will be much better next time. Thank you both very much!
- Frank Maselli, President, The Frank Maselli Company, Inc.,
Advanced Training for Financial Professionals |
|
The books arrived and they look great. Let’s hope they sell out quickly so we can order more soon! Thanks for your help.
- Mike Pellegrino, Lake Neepaulin Publishing |
|
I wish to thank you and your colleagues at BookMasters for the extraordinarily professional job in producing Without Footnotes. I always had great confidence in your work, but the book exceeded my already optimistic expectations. I am also grateful for your responsiveness and judgment throughout the process. The book came out looking terrific and ahead of schedule. I couldn't ask for much more.
-
John Karalis, Without Footnotes |
|
I could not be more impressed with BookMasters or your staff - World Class service!
-
Eric Scheibeler,
President,
Keystone Solutions Group LLC
|
|
Thank you for all your help. I got off to a bit of a shaky start with BMI after the paper change and all, but thanks to you and your team, I'm in better shape now than when I started. How a business handles what I call "Plan B" when issues crop up with a customer is a great indicator of what type of business culture exists and every indication I have at this point is that I made a great decision going with BMI. Thanks again!
- Dan Horne, www.fatbelliedlaughingbuddha.com
|
|
You did an outstanding job. It's beautifully printed and bound. The book signing event last evening was a big success. Former Virginia governor Gerald Baliles and GMU president Alan Merten spoke, among others. Everyone loved the book! I even managed to snag a copy and have the author sign it after all!
-
Marcella Drula-Johnston, Spectrum Creative, LLC
|
|
Thank you so much for your dedication to giving the customer a first class product. My project had numerous challenges but you handled them all with outstanding professionalism, care, concern and devotion to meeting the client's needs. My first run of "Build A Maloof Inspired Rocker with Charles Brock" exceeds my expectations in large part because I heard in Nathaniel's (sales) voice a commitment to his customer and a desire to do more than take their money, but to help them achieve their vision. Cherie made it all come true. Emily and I are novices in this business but we felt supported, encouraged and appreciated. You really listened and worked through each and every concern. On top of everything else the project arrived on time and is absolutely beautiful. Please be sure to thank the people at Bookmasters that I don't know who worked on this project.
- Chuck Brock, Tortoise and Chair Publications
|
|
As usual, BookMasters did a great job. That's why I keep coming back. In particular, I can always depend on you (Regina Hamner, sales), Chris Parkinson (Manufacturing CSR), and Carol Stewart to come through. I appreciate it.
-
Frank Parker, Parlay Press |
|
Thanks for seeing us through all the steps. The book looks beautiful! We enjoyed meeting you and we leave BookMasters, with such a very favorable impression of all the people there. Please pass on our appreciation to Deb, Marsha and Ryan. It has been a wonderful experience! You all made BookMasters proud.
- Helen C. White, Ash Grove Publishing |
|
I received a lot of assistance from your representatives throughout the process. They went out of their way to explain things to this novice.
- Douglas Hall, Nepali Dictionary Project |
|
The online reports are fabulous ... like my own private accounting firm. Your staff is great - professional, responsive, and timely. I will publish more using your team!
- Amy Johnston, Shube Publishing |
|
Very satisfied ... you are prompt with all correspondence and do an excellent quality printing job.
- Phyllis Pilgrim |
|
| BookMasters' employees have addressed every problem I'm had in a professional, satisfactory manner. I will be glad to give reference for the company.
- Diana Walstad |
|
You make everything easy for a common guy like me. I look forward to continue doing business with you.
- Mike Reininger |
|
Customer service is good and I like the online statements.
- Hollywood Jersey Publishing |
|
I am very satisfied with the quality of construction of the books and the appearance of the cover design. My friends were surprised at how quickly I got the completed books back after sending in the manuscripts.
- Maxsonn C. Smith |
|
Great service from Carol Bowersock (sales) and Michelle Dougherty (customer service). Thank you for your excellent service!
- Kevin Kremer, Snow in Sarasota Publishing |
|
My interactions with all of your personnel have been very positive. Deb McLellan (sales), Chris Parkison (manufacturing csr), Scott Denman (internet), and Mike Topovski (customer service) have all been very responsive to any of my needs.
- Eric R. Voth, President, ERV Productions, Inc. |
|
Good pricing. Contacts were pleasant and competent. Good quality.
- Al Dager, Commercial Printing Brokerage |
|
Beautiful books, responsive customer service, on-time delivery. I'm looking forward to working with you again.
- Amy Rogers, Novello Press |
|
I am very satisfied working with Cathy Purdy (sales), Marsha Pyanowski (Content Services), and Maryann Myers (internet). They were all excellent. It has been a wonderful experience. Thank you!
- Josephine Nesline Alvarez, Lucky "325" |
|
The job is done well and timely every time. I can depend upon BookMasters for great quality with no hassle. I recommend BookMasters to many others without flinching.
- Diane Buccheri, Ocean |
Regina Hamner (sales) has made my experience with BookMasters a real joy. You provide a much needed service for authors who don't want to go the tradition route.
- Rob Williams, The Myrddin Corporation |
|
Competitive pricing, quality book production. The customer service in each stage was great!
- Joe Dungan, Trinco Publishing |
|
Rob Knieper went over and above regular everyday service to keep me going. I knew he would call me to back to check on progress. I'm recommending you to several people who are planning books.
- Denise Sassone, Vicksburg Warren Historical Society |
|
|
Great sales and operations follow up. Great looking product! Very high quality. You have a great company! Keep it up. I will be back.
- Tom Sheives, Better Project Results, Inc. |
