Reviews

“The content and insights in this book are uncanny. Golf & the Art of the Customer Service provides the right tools to build employee pride and deliver exemplary hospital customer service. And I believe if you can satisfy demanding hospital customer, you can produce customer satisfaction anywhere.”
— Patrick Charmel, President & CEO Griffen Hospital, Fortune Magazine’s #1 Best Small Company to Work for 2006; Co-Author, Putting Patients First

“An easy read with insightful suggestions that will help anyone feel more comfortable and confident at their job.”
— Stuart R. Levine, Chairman and CEO, Stuart Levine & Associates LLC, Author of the national bestseller The Six Fundamentals of Success

“This book will take out the mystery of golf for new golfers, and will help the advanced golfer uncover more about his game. It shows the connection between business and golf, and provides the tools to respond to new situations and personalities that every PGA professional understands.”
— J. Paul Leslie III, PGA, Head Golf Professional The Country Club of New Canaan, CT