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Summary | Authors | Contents | Excerpt | Order | Center for Leader Development

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Contents

1. Me? A Leader?	7
2. Leadership	16
3. Self-Awareness	24
4. Delegation	35
5. Utilizing Your Resources	44
6. Clarifying Expectations	60
7. Facilitating Change	70
8. Working Through Conflict	82
9. Patient Satisfaction and Service Recovery	93
10. Patient Safety and Error Prevention	108
11. Mentoring	126
12. Remember Your Mission	137

Excerpt

Chapter One
Me? A Leader?

Yes! You! A leader! As a charge nurse, you are in a key role to make health care work for everyone - patients, families, physicians, nurses, and all the many other people who are involved in the care and healing of patients. The word that may be unexpected is leader. You probably did not sign up to be a leader when you decided to become a registered nurse. Caregiver might have been the descriptive work you had in mind - and that you are. Care giving is the essence of nursing. But, if you think about it, much of being an effective charge nurse has to do with being a good leader. A great charge nurse leads a healthcare team and its individuals to manage the care of patients therapeutically. Leadership is the key to molding a group of individuals into an effective team. If led well, the team can perform the many tasks and responsibilities required for the care of patients more effectively. A good leader can transform a list of tasks into a coordinated approach to healing.

"You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do."
~ Eleanor Roosevelt, author and 32nd First Lady of the United States