Summary
Beverly Koehn’s latest book, Loyalty is Love: How to Hold Clients Close for Life, coaches homebuilders, remodelers and industry associates on engineering the ideal customer experience. In this book, you’ll obtain: Tools for coaching employees on how to serve customers from the heart; Strategies for understanding the psychology of customer buying and satisfaction; Tips for protecting yourself from toxic client relationships; Ideas for increasing profitability; Methods to map customer experiences and expectations; and Techniques for winning referrals for the life of your business.
About the Author
A Texas native, Beverly Koehn started her career 20 years ago selling homes on site for builders. As her career took off, she moved into customer care management and training. Today, Beverly helps clients enhance the total customer experience not only in the sales venue, but throughout the entire company. Beverly has helped improve the performance of sales and customer care professionals across the United States and internationally, in the field and in the classroom. Her passion for excellence engages her audience and moves people to act on their training.
