Building Blocks For Improving Customer Relationships Secure Transaction or call toll free 1(800)247-6553 Price: $14.95 Shipping & Handling Rates Shipping and Handling Rates ------------------- Standard - $5.50 + $1.00/item for Media Mail Ground - $7.00 + $1.00/item for UPS Ground 2nd Day Air- $19.00 + $5.00/item Next Day Air- $45.00 + $10.00/item Air First Class Intl. - $17.00 per item Priority Mail Intl. - $34.00 per item Paperback | 165 pages ISBN: 9780937851319

 

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Price: $7.99 ISBN: 9780937851364	Price: $7.99 ISBN: 9780937851371

 

Summary

The truth of the matters is in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find 20 stories that took customer service and defined it with a definition of customer appreciation. In Building Blocks For Improving Customer Relationships, you will learn the difference between the concept of customer service and the demonstration of caring for the customer.